Covered support
Standard support focuses on license and product access problems.
- Installation, activation, domain or server binding, and license portal access.
- Update eligibility, update package download issues, and release check problems.
- Payment delivery questions, order email delivery, and renewal status.
- Bug reports with reproducible details and product version information.
Outside standard support
Some requests may require a separate service agreement or the customer server provider.
- Custom development, redesign work, new integrations, and private feature builds.
- Server migration, hosting configuration, malware cleanup, or third-party plugin conflicts not caused by the product.
- Recovery from unauthorized code modifications or removed license checks.
How to get faster help
Include enough context so support can reproduce or verify the issue.
- License key, order email, product name, product version, domain, and recent changes.
- Exact error message, screenshot, logs, and steps to reproduce.
- Whether the issue started after a server move, update, payment, or license renewal.
Private replies
Ticket replies are kept in a private thread link. Customer email notifications can include the reply link when the public URL is configured.
- Do not share ticket links publicly.
- Support may close resolved or inactive tickets after follow-up.
- Critical security issues should be reported through the support form with clear technical details.