Refunds that can be reviewed
A refund request can be reviewed when the license has not been activated or when the order was created by mistake.
- Duplicate payment for the same product and customer.
- Payment confirmed but no license key delivered after support review.
- Wrong product or plan purchased, when the license has not been used.
- A technical delivery problem that cannot be resolved by support.
Refunds that are usually limited
Once a license key has been delivered and activated, refund options are limited because the digital product has already been accessed.
- The license was activated on a domain or server.
- The update package or customer portal was accessed using the license.
- The customer requests a refund due to a change of mind after using the product.
- The license was suspended because of sharing, resale, tampering, or policy abuse.
Payment method notes
Different payment methods can have different processing times, fees, and reversal rules.
- Card, PayPal, and MoR provider refunds follow the provider settlement process.
- USDT payments may require manual review of network, address, TXID, and amount.
- Network fees, exchange rate movement, and third-party processing fees may not be refundable.
How to request a refund
Open a support ticket with the order email, license key if available, payment method, payment reference, and reason for the request.
- Do not publish license keys or payment screenshots in public channels.
- Keep the order email available so support can verify ownership.
- Support may ask for additional verification before changing license or payment status.